1. Quotations & Pricing

- Quotes are valid for the stated period and based on expected site conditions

- Final pricing may vary based on actual measurements taken on site

- Additional work or phased installations may incur extra charges

2. Cancellations

- Free cancellation up to 15 working days before the start date

- 20% charge if cancelled after this period

- 50% charge if cancelled within 5 working days

3. Finishes & Appearance

- Microcement and clay plaster are hand-applied finishes‍ ‍

- Variations in colour, texture, sheen and minor imperfections are normal

- Final results may differ slightly from samples

4. Customer Responsibilities

Before installation, the customer must ensure:

- Areas are clean, dry, empty and accessible‍ ‍

- Substrates meet preparation requirements

- Suitable temperature, lighting, power and water supply are available

- Work delays due to site issues may result in additional charges

5. Substrate & Preparation

- Subfloors must be properly prepared, dry and structurally sound

- Movement, cracks or poor preparation may affect the final finish

- Hizon Limited is not responsible for defects caused by unsuitable substrates

6. Variations

Any changes to scope, measurements or agreed work may result in adjusted pricing.

7. Warranty

- 2-year warranty on workmanship (subject to conditions)

- Covers defects in materials or installation

Exclusions include:

- Normal wear and tear

- Scratches or damage

- Cracks due to substrate movement

- Minor visual variations

8. Defects

- Any visible defects must be reported within 72 hours of completion‍ ‍

- Minor variations in colour or texture are not considered defects

9. Payment Terms

- 30% deposit required to secure booking

- Remaining 70% payable within 5 days of completion

- Late payments may incur additional fees

10. Liability

- Liability is limited to the value of the contract

- Hizon Limited is not liable for indirect or consequential losses

11. Law & Disputes

- Governed by English law‍ ‍

- Disputes will first be addressed through arbitration